FAQ

Can I request a custom Illustration?

Yes, our Co-Owner and Illustrator, Karina Olen accepts private and commercial commissions. Simply email her at: karinaolen@outlook.com to request a quote.
Can I return, refund or exchange my purchase?

If an item from your order has been damaged in transit or found to be faulty we will replace or refund once we have investigated the issue. In this instance we will ask for proof of damage/fault - this could be in the in the form of photos or in some cases, sending the item back to us. If you are unhappy with a product or your order for any reason we welcome you to email us to discuss. We are always happy to work with you to reach an agreeable outcome, however we are only obliged to refund or exchange if your order is faulty or incorrect. We also reserve the right to charge a restocking fee of 10% on 'change of mind' orders. Postage charges are NOT refundable. If you are required to return an item to us, we will reimburse your cost (within reason) in getting the product posted to us upon receipt of the order - please include the receipt for postage and use a trackable service for your own peace of mind. We recommend pre-paid satchels from Australia Post where possible as these are the most cost-efficient method.
Do you sell Gift Cards?

Yes, we offer E-Gift Cards! Check them out under our 'Shop' page.
Can I purchase an item but send it to someone as a gift?

You can definitely purchase an item from us and we will happily send it to the designated person. At checkout just type in their details, full name and address, for the shipping details and for billing details you can place your information. You may leave a little note to us that is it an actual present so we are aware of it.
Do you ship internationally?

Unfortunately, being a small business we are yet to ship internationally... but we will be very excited the day we can!
Do you sell framed prints?

At this stage we don’t but keep an eye out soon for this service while we work out logistics!