S H I P P I N G P O L I C Y
We offer free standard shipping on orders over $200AUD.
For purchases less than this, a $9.95 Australia Post shipping fee will apply for standard post.
Express Shipping is available on most items for $14.95AUD.
Standard shipping times to all major cities is approximately 2-4 business days, with express taking approximately 1-2 business days. This may vary during peak Australia Post’s peak periods. For rural areas, standard shipping can take up to 7 business days.
Please note: Love Heart Co is NOT responsible for; stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases.
RETURN & EXCHANGE POLICY
If an item from your order has been damaged in transit or found to be faulty we will replace or refund once we have investigated the issue. In this instance we will ask for proof of damage/fault - this could be in the in the form of photos or in some cases, sending the item back to us.
If you are required to return an item to us, we will reimburse your cost (within reason) in getting the product posted to us upon receipt of the order - please include the receipt for postage and use a trackable service for your own peace of mind. We recommend pre-paid satchels from Australia Post where possible as these are the most cost-efficient method.
If you are unhappy with a product or your order for any reason we welcome you to email us to discuss. We are always happy to work with you to reach an agreeable outcome, however we are only obliged to refund or exchange if your order is faulty or incorrect. We also reserve the right to charge a restocking fee of 10% on 'change of mind' orders. Postage charges are NOT refundable.